

FAQs- Reservations, Pool Access, Payments, etc
Community FAQsVisit the Plum Creek HOA website for more information: www.plumcreektxhoa.com
Amenity Access Pool
- How do I obtain a pool key card?
Login and select Online Forms. Complete the necessary form as an owner or tenant.
In Documents review: Pool Season Information
If you have additional questions, send an email to [email protected]
- What is a Rec tag?
In Documents review: Pool Season Information
- What are the operating hours of the pools?
During 2023 season, the Haupt Bucket pool is open every day from 8 AM - 11 PM.
During 2023 season, the McNaughton lap pool is open every day from 5 AM - 11 PM.
- When are lifeguards on duty?
- How many guests can I have at the pool?
- Where are the pools located?
The McNaughton lap pool is located at 5832 McNaughton
- Is alcohol allowed at the pool?
6H Peninsula Gated Community
- How can I obtain a vendor code for a delivery/service?
Send a request to: [email protected]
- Where can I get an access device?
Send a request to [email protected]
- How long does it take for my request to be fulfilled and how will I receive my device?
Clubhouse/ Community Center
- How can I reserve the clubhouse for a party?
You must be a member in good standing to reserve the community center. You will also need an active pool key card.
The space is about 1100 square feet. You can view the space by looking through the doors. If you want access prior to the reservation, please make another reservation to review the space.
- Is alcohol allowed at the Community Center?
- How many guests can I have at the Community Center?
Architectural
- What types of exterior modifications can I make to my home without requiring the approval of the association?
- Where do I find my community's architectural modification request form?
The architectural modification request (ARC) form can be found under the Documents section of TownSq.
- What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted it will be reviewed by the Architectural Review Committee. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s Architectural Guidelines. A response from the committee may take as many as 21 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.
- What is the status of my application?
Board Meetings
- How do I find out when the next Board meeting takes place?
- Where can I find copies of the most recent Meeting Minutes?
Common Area Maintenance
- 6H Peninsula- The landscaper has not cut my front yard. Why?
The 2023 front yard landscape contract provides 42 mows of the front yard. There may be three mows in the months of April – September. Other months there may be a single mow or two mows based on growth. This contract is reviewed annually.
Should you have any concerns, please submit a request via TownSq.
- In the Peninsula, what does the Association maintain and what am I responsible for maintaining?
Master HOA
- What does the Association maintain and what am I responsible for maintaining?
The Homeowners Association maintains the common areas designated on the neighborhood plat. There are about 120 acres of common landscape spaces that the association maintains along with approximately 50 miles of private alleys, streets and parking areas, miles of walking trails, two pool centers and a private lake.
- I need to report a maintenance issue to a common area in the community...
You can submit an Online Form through the plum creek HOA website: www.plumcreektxhoa.com> Online Forms> Maintenance Request.
You can also submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.
- What is the trash/waste pick-up schedule for my community?
- What is the bulk pick-up schedule for my community?
- How do I get electric/gas/water/trash service??
- How do I get a mailbox key?
Compliance
- I just received a violation notice. Who can I talk to about it?
Covenant violation related inquiries can be directed to our Compliance Department at [email protected]. Additional contact information is available on the notice you received.
- I need to report an issue with a neighbor's home.
You can also submit a request via TownSq and include a picture and as much detail as possible where applicable.
- When does your compliance driver come through our community?
- Is there a list of do's and don'ts I can give to my tenant?
Contacts
- Who can I reach for help?
- Plum Creek HOA website: www.plumcreektxhoa.com Complete an Online Form to submit a request.
- Plum Creek HOA onsite office: 512-262-1140
- TownSq App: Submit a request via our web and mobile application.
- Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM. 855-289-6007 or [email protected]. Live Chat is available on the Goodwin & Company website at www.goodwintx.com.
- Stephanie Bustamante, Community Manager: By phone at 512-262-1140 (Office) Via email [email protected]
- Compliance Team: Covenant violation-related inquiries can be directed to [email protected]. Plum Creek HOA onsite office: [email protected]
- How can I reach the Board of Directors?
Board meeting dates are posted on the Events Calendar on the Plum Creek HOA website. www.plumcreektxhoa.com
Documents
- Where can I find the governing documents of the association?
Go to the Plum Creek HOA website: www.plumcreektxhoa.com. Select Login to access resident-only documents. Click Resources to locate the Governing Documents.
TownSq- located the Governing Documents in the Documents section in TownSq.
Financial
2023 Quarterly Assessments:
Master HOA- $171.00
Peninsula- $410.00
- What is my balance?
Download the mobile app- TownSQ
You can view your payment history on the TownSq app.
- How do I pay my assessment?
Option 1: Mail-In Your Payment to the following address:
(APLM) – Plum Creek HOA
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
**Include your HOA account number.
Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.
From the web:
- Login to TownSq at https://app.townsq.io/login
- From the top of your home page feed, select the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (APLM) in the memo section of your check. The payment is made payable to: Plum Creek HOA
***Note-If the assessment rate changes, you will need to update this payment amount.
- Can I pay my assessment with a credit/debit?card?
From the web:
- Login to TownSq at https://app.townsq.io/login
- From the top of your home page feed, select the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
- What is my property code?
- What is the Management ID?
- When is my assessment due?
- Are there any fees associated with online payments?
- Why does my account show a negative number?
Include your community name, address and account number in your request.
- I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at [email protected]. Live Chat is available on our website at www.goodwintx.com.
- How do I request a payment plan?
- How do I update my Alliance Association Bank payment information?
- How do I cancel my Alliance Association Bank auto draft?
- What is my assessment paying for?
A copy of the current budget is posted on the Plum Creek HOA website for resident access: www.plumcreektxhoa.com
- Where can I find my account number?
Insurance
- My lender is asking for a copy of the association's insurance. Where do I get this information?
- How do I add my property to reflect on the insurance certificate?
Contact the Association’s Insurance Agent:
Higginbotham Insurance Agency [email protected]
Owner Information
- How do I update my contact information/mailing address?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at [email protected]. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.
Resales
- How do I get a lender questionnaire completed?
- How much does a lender questionnaire cost?
- Where do I obtain a resale certificate?
- I'm the Lender and would like to get a statement. Is there a charge for this?
Additional questions can be sent to the Goodwin Resale Department: [email protected]
Rules/Regulations
- What is the community's rental/leasing policy?
- What is the community's pet policy?
- What is the community's parking policy?
TownSq
- What is TownSq?
- Easily communicate with neighbors, community managers, and board members?
- Manage your account and pay online
- Get up-to-date community news and events
- Request and review status of service inquiries
- Participate in community polls
- Access community forms and documents
- And more…
- How do I register for TownSq?
Registering for TownSq is fast and easy. Follow the steps below to get started:
- Visit https://app.townsq.io/ais/sign-up
- Enter your Account Number and Zip code (Plum Creek property zip code: 78640)
- Provide your email address and create a password?
- I'm getting an error when I try to register for TownSq. Can you help?
- How do I change my email preferences for TownSq notifications?
- How do I submit a request in TownSq?
- I forgot my TownSq password, how can I reset it?